New standard for efficient payment processes

The Hülpert group of companies looks back on a history steeped in tradition. It was founded as early as 1914 under the name Hülpert & Müller and has been deeply rooted in the Ruhr region ever since. The Volkswagen Group brands have been a basic part of the Hülpert Group right from the start: In 1938, the company, which at that time still consisted of one location, received its first Volkswagen trading contract. Since then, the group of companies has achieved impressive growth. With around 850 employees, Hülpert currently sells Volkswagen Cars and Commercial Vehicles, Audi, Porsche, ŠKODA, SEAT and CUPRA vehicles vehicles at thirteen locations.

High administrative costs a lot of time and money

The Hülpert group of companies has developed significantly over the last 100 years. With increasing sales figures and continuous growth, internal administrative expenses related to payments also increased. “Before the introduction of bezahl.de, there was a lot of time for customers and employees,” recalls Tatjana Milz, team leader at Hülpert in Unna. The salespeople at the dealership were mostly busy doing tedious administrative tasks instead of focusing on their customers and sales. This included constantly calling the accounting department to find out which vehicles could be delivered. In order to find and record incoming payments from customers, several accounts had to be queried — some of them by different employees in the accounting department. The additional workload proved to be quite difficult, particularly in the late afternoon and at the weekend, and therefore had a negative impact on the timely handover of the vehicle. Customers and employees benefit equally from bezahl.de

Customers and employees benefit equally from bezahl.de

Thanks to bezahl.de, Hülpert's employees can once again fully focus on their core competencies and offer customers the highest quality service, sales and workshops. ”It is true that employees were initially skeptical of a new system. However, the added value in day-to-day business quickly became apparent and today we don't want to have to imagine the system without it“, says Tatjana Splez. The payment management platform not only digitizes mere payment processing, but also all process steps related to payment. Starting with a customer-oriented payment process with a digital payment invitation and exclusive payment methods, to automated accounting including intelligent receivables management. The result: efficient processes and satisfied customers.

Fully automated integration into the system landscape

The successful integration of bezahl.de into the easy-car-sales dealer management system was an important factor for the Hülpert group of companies, as this system handles all steps of the sales process — from vehicle ordering to customer relationship management after purchase. The close cooperation between the two companies resulted in an uncomplicated and seamless integration of bezahl.de into the car dealership's infrastructure. The payment management platform runs fully automatically in the background of Hülpert's in-house systems and is therefore barely noticeable to car dealership employees. The advantages of the digital process, on the other hand, are unmistakable: real-time transparency of all receivables, automated payment allocation and intelligent claims management save valuable time and costs in the administrative process.

Efficient payment management

The quality of bezahl.de is not only reflected in the increased efficiency and transparency of payment processes. Communication with the Zahl.de team is particularly important for the success of the cooperation. Hülpert regards this as very positive and helpful. bezahl.de focuses on the needs of its customers and responds to them individually. Tatjana Milz is particularly impressed by the personal support: “Feedback meetings are held regularly and our suggestions for improvement are gladly listened to and implemented.” Hülpert does not want to miss bezahl.de anymore and will therefore continue to rely on the Cologne-based process rocket in the future.